Not in love with this template? Browse our full library of resume templates. A resume builder may be the perfect tool for you. The job search process is tough. Each individual position Your resume is your first impression for a prospective employer.
The way you present yourself in that little document can make or break you — it can clinch you an Home Resume Examples network security engineer. On your current resume, you note your abilities in preparing reports, identifying and resolving information security issues, maintaining security infrastructure documentation, and creating network computer policies. While you possess many skills, companies also want to know that you can deliver a strong network security engineer resume.
When employers send submissions through applicant tracking systems, the software pinpoints documents that have an effective professional summary that weaves a story, use the right skills for a specific position and company, and utilize the proper format. Make every word of your submission count to show recruiters that you deserve a face-to-face meeting.
Network security engineers with more experience than you and those getting started in their careers all stumble when constructing a cohesive resume. Study our resume example and template to understand what details deserve a spot on your submission. We also provide professional resume-writing advice to help you land your desired position and meet with recruiters. Build My Resume. This process assumes that the domains pushed from the ASA do not overlap with the ones already configured on the client host.
The AnyConnect client does not support certificate verification using certificate revocation lists CRL. Many sites position the Certificate Authority they use to validate server certificates inside the corporate network. That means that a client cannot verify CRL when it is trying to connect to a headend, since the CRL is not accessible on the public network.
When enabled in the profile editor, AnyConnect retrieves the updated CRL for all certificates in the chain. It then verifies whether the certificate in question is among those revoked certificates which should no longer be trusted; and if found to be a certificate revoked by the Certificate Authority, it does not connect. Refer to Local Policy Preferences for further information. When a user connects to an ASA that is configured with a server certificate, the checkbox to trust and import that certificate will still display, even if there is a problem with the trust chain Root, Intermediate, etc.
If there are any other certificate problems, that checkbox will not display. IPsec and SSL connections perform name verification on server certificates. If a Subject Alternative Name extension is present with relevant attributes, name verification is performed solely against the Subject Alternative Name.
Relevant attributes include DNS Name attributes for all certificates, and additionally include IP address attributes if the connection is being performed to an IP address. If a Subject Alternative Name extension is not present, or is present but contains no relevant attributes, name verification is performed against any Common Name attributes found in the Subject of the certificate.
If a certificate uses a wildcard for the purposes of name verification, the wildcard must be in the first left-most subdomain only, and additionally must be the last right-most character in the subdomain. Any wildcard entry not in compliance is ignored for the purposes of name verification.
In response to the increase of targeted attacks against mobile users on untrusted networks, we have improved the security protections in the client to help prevent serious security breaches. The default client behavior has been changed to provide an extra layer of defense against Man-in-the-middle attacks.
When the user tries to connect to a secure gateway, and there is a certificate error due to expired, invalid date, wrong key usage, or CN mismatch , the user sees a red-colored dialog with Change Settings and Keep Me Safe buttons. The dialogs for Linux may look different from the ones shown in this document. Clicking Keep Me Safe cancels the connection. The current connection attempt is canceled. If the user un-checks Block connections to untrusted servers , and the only issue with the certificate is that the CA is untrusted, then the next time the user attempts to connect to this secure gateway, the user will not see the Certificate Blocked Error Dialog dialog; they only see the following dialog:.
If the user checks Always trust this VPN server and import the certificate , then future connections to this secure gateway will not prompt the user to continue. When the client accepts an invalid server certificate, that certificate is saved in the client's certificate store. Previously, only the thumbprint of the certificate was saved.
Note that invalid certificates are saved only when the user has elected to always trust and import invalid server certificates. There is no administrative override to make the end user less secure automatically. When Strict Certificate Trust is enabled, the user sees an error message, and the connection fails; there is no user prompt.
AnyConnect is configured to start before logon. A client certificate from the machine certificate store is used for authentication. You can specify whether you want users to authenticate using AAA with a username and password or using a digital certificate or both. When you configure certificate-only authentication, users can connect with a digital certificate and are not required to provide a user ID and password.
To support certificate-only authentication in an environment where multiple groups are used, you may provision more than one group-url. Each group-url would contain a different client profile with some piece of customized data that would allow for a group-specific certificate map to be created. The certificate used to authenticate the client to the secure gateway must be valid and trusted signed by a CA.
A self-signed client certificate will not be accepted. Select a connection profile and click Edit. If it is not already, click the Basic node of the navigation tree on the left pane of the window. In the right pane of the window, in the Authentication area, enable the method Certificate. Click OK and apply your changes. Enrollment is always initiated automatically by the client. No user involvement is necessary.
Enrollment is initiated automatically by the client and may be initiated manually by the user if configured. The user connects to the ASA headend using a connection profile configured for both certificate and AAA authentication. This situation triggers the client to send an automatic SCEP enrollment request after the tunnel has been established using the entered AAA credentials. If SCEP enrollment is successful, the client presents a configurable message to the user and disconnects the current session.
The user can now connect using certificate authentication to an ASA tunnel group. If SCEP enrollment fails, the client displays a configurable message to the user and disconnects the current session. If configured to do so, the client automatically renews the certificate before it expires, without user intervention. The following steps describe how a certificate is obtained and a certificate-based connection is made when AnyConnect is configured for Legacy SCEP.
When the user initiates a connection to the ASA headend using a tunnel group configured for certificate authentication, the ASA requests a certificate for authentication from the client. A valid certificate is not available on the client. The connection cannot be established. This certificate failure indicates that SCEP enrollment needs to occur. The client presents a dialog box for the user to enter AAA credentials.
If access to the CA relies on the VPN tunnel being established, manual enrollment cannot be done at this time because there is currently no VPN tunnel established AAA credentials have not been entered. If the client is configured for manual enrollment and the Certificate Expiration Threshold value is met, a Get Certificate button displays on a presented tunnel group selection dialog box. Users can manually renew their certificate by clicking this button.
If the certificate expires and the client no longer has a valid certificate, the client repeats the Legacy SCEP enrollment process. The CA must be in auto-grant mode; polling for certificates is not supported. You can configure some CAs to email users an enrollment password for an additional layer of security.
The CA password is the challenge password or token that is sent to the certificate authority to identify the user. The password can then be configured in the AnyConnect client profile, which becomes part of SCEP request that the CA verifies before granting the certificate. The ASA does not indicate why an enrollment failed, although it does log the requests received from the client. Connection problems must be debugged on the CA or the client.
Identifying Enrollment Connections to Apply Policies:. On the ASA, the aaa. When Windows clients first attempt to retrieve a certificate from a certificate authority they may see a warning. When prompted, users must click Yes. This allows them to import the root certificate. It does not affect their ability to connect with the client certificate. Select Certificate Enrollment. Configure the Certificate Contents to be requested in the enrollment certificate. For mobile clients, at least one certificate field must be specified.
Set the following fields:. For example, if asa. When the user initiates the connection, the address chosen or specified must match this value exactly for Legacy SCEP enrollment to succeed. Configure the Certificate Authority attributes:. Optional Enter a thumbprint for the CA certificate. Configure which Certificate Contents to request in the enrollment certificate. Optional Check Display Get Certificate Button to permit users to manually request provisioning or renewal of authentication certificates.
The button is visible to users if the certificate authentication fails. Choose Server List from the navigation pane. Add or Edit a server list entry. For Legacy SCEP on the ASA, you must create a connection profile and group policy for certificate enrollment and a second connection profile and group policy for the certificate authorized VPN connection. Do not enable the connection profile on the ASA. It is not necessary to expose the group to users in order for them to have access to it. Set the following fields.
On the Basic pane, set the Authentication Method to Certificate. Do not enable this connection profile on the ASA. It is not necessary to expose the group to users in order for them to access it. If your Certificate Authority software is running on a Windows server, you may need to make one of the following configuration changes to the server to support SCEP with AnyConnect.
The following steps describe how to disable the SCEP challenge password, so that clients will not need to provide an out-of-band password before SCEP enrollment. On the Certificate Authority server, launch the Registry Editor. If the EnforcePassword key does not exist, create it as a new Key. Edit EnforcePassword, and set it to '0'. Exit regedit, and reboot the certificate authority server.
The following steps describe how to create a certificate template, and assign it as the default SCEP template. Launch the Server Manager. Choose Windows Server version for new template, and click OK. Adjust the Validity Period for your site.
Most sites choose three or more years to avoid expired certificates. On the Cryptography tab, set the minimum key size for your deployment. On the Subject Name tab, select Supply in Request. On the Extensions tab, set the Application Policies to include at least:. Click Apply , then OK to save new template.
Edit the registry. Click Save , and reboot the certificate authority server. Configure AnyConnect to warn users that their authentication certificate is about to expire. AnyConnect warns the user upon each connect until the certificate has actually expired or a new certificate has been acquired. Specify a Certificate Expiration Threshold. This is the number of days before the certificate expiration date, that AnyConnect warns users that their certificate is going to expire.
The default is 0 no warning displayed. The range is 0 to days. The following steps show all the places in the AnyConnect profiles where you configure how certificates are searched for and how they are selected on the client system. None of the steps are required, and if you do not specify any criteria, AnyConnect uses default key matching.
AnyConnect reads the browser certificate stores on Windows. Configure AnyConnect to present a list of valid certificates to users and let them choose the certificate to authenticate the session. Configure keys that AnyConnect tries to match, when searching for a certificate in the store.
You can specify keys, extended keys, and add custom extended keys. You can also specify a pattern for the value of an operator in a distinguished name for AnyConnect to match. Windows provides separate certificate stores for the local machine and for the current user.
By default, it searches both, but you can configure AnyConnect to use only one. Users with administrative privileges on the computer have access to both certificate stores. Users without administrative privileges only have access to the user certificate store. Usually, Windows users do not have administrative privileges. Selecting Certificate Store Override allows AnyConnect to access the machine store, even when the user does not have administrative privileges.
The following table describes how AnyConnect searches for certificates on a client based on what Certificate Store is searched, and whether Certificate Store Override is checked. AnyConnect searches all certificate stores. AnyConnect is not allowed to access the machine store when the user does not have administrative privileges. This setting is the default. This setting is appropriate for most cases. Do not change this setting unless you have a specific reason or scenario requirement to do so.
AnyConnect is allowed to access the machine store when the user does not have administrative privileges. AnyConnect searches the machine certificate store. AnyConnect is allowed to search the machine store when the user does not have administrative privileges.
AnyConnect is not allowed to search the machine store when the user does not have administrative privileges. AnyConnect searches in the user certificate store only. The certificate store override is not applicable because users without administrative rights can have access to this certificate store.
AnyConnect uses client certificate stores only from the system PEM file store. Set Certificate Store. All— Default Directs the AnyConnect client to use all certificate stores for locating certificates. Machine—Directs the AnyConnect client to restrict certificate lookup to the Windows local machine certificate store. User—Directs the AnyConnect client to restrict certificate lookup to the local user certificate stores. Choose Certificate Store Override if you want to allow AnyConnect to search the machine certificate store when users do not have administrative privileges.
You can configure the AnyConnect to present a list of valid certificates to users and let them choose the certificate to authenticate the session. An expired certificate is not necessarily considered invalid. For example, if you are using SCEP, the server might issue a new certificate to the client. Eliminating expired certificates might keep a client from connecting at all; thus requiring manual intervention and out-of-band certificate distribution.
AnyConnect only restricts the client certificate based on security-related properties, such as key usage, key type and strength, and so on, based on configured certificate matching rules. This configuration is available only for Windows. By default, user certificate selection is disabled. To enable certificate selection, uncheck Disable Certificate Selection.
AnyConnect reads PEM-formatted certificate files from the file system on the remote computer, verifies, and signs them. In order for the client to acquire the appropriate certificates under all circumstances, ensure that your files meet the following requirements:. All certificate files must end with the extension. All private key files must end with the extension. A client certificate and its corresponding private key must have the same filename. For example: client. To create the PEM file certificate store, create the paths and folders listed below.
Place the appropriate certificates in these folders:. Machine certificates are the same as PEM file certificates, except for the root directory. Otherwise, the paths, folders, and types of certificates listed apply. AnyConnect can limit its search of certificates to those certificates that match a specific set of keys. The criteria are:. Selecting the Key Usage keys limits the certificates that AnyConnect can use to those certificates that have at least one of the selected keys.
If one or more criteria are specified, a certificate must match at least one to be considered a matching certificate. Selecting the Extended Key Usage keys limits the certificates that AnyConnect can use to the certificates that have these keys. The following table lists the well-known set of constraints with their corresponding object identifiers OIDs. All other OIDs such as 1. The Distinguished Name table contains certificate identifiers that limit the certificates that the client can use to the certificates that match the specified criteria and criteria match conditions.
Click the Add button to add criteria to the list and to set a value or wildcard to match the contents of the added criteria. Distinguished Name can contain zero or more matching criteria. A certificate must match all specified criteria to be considered a matching certificate. Distinguished Name matching specifies that a certificate must or must not have the specified string, and whether wild carding for the string is allowed. RSA SecurID software authenticators reduce the number of items a user has to manage for safe and secure access to corporate assets.
Typically, users make an AnyConnect connection by clicking the AnyConnect icon in the tools tray, selecting the connection profile with which they wish to connect, and then entering the appropriate credentials in the authentication dialog box. The login challenge dialog box matches the type of authentication configured for the tunnel group to which the user belongs. The input fields of the login dialog box clearly indicate what kind of input is required for authentication.
After the user enters the passcode into the secured application, the RSA Authentication Manager validates the passcode and allows the user to gain access. Users who use RSA SecurID hardware or software tokens see input fields indicating whether the user should enter a passcode or a PIN, a PIN, or a passcode and the status line at the bottom of the dialog box provides further information about the requirements.
In either case, the secure gateway sends the client a login page. The main login page contains a drop-down list in which the user selects a tunnel group; the tunnel-group login page does not, since the tunnel-group is specified in the URL. In the case of a main login page with a drop-down list of connection profiles or tunnel groups , the authentication type of the default tunnel group determines the initial setting for the password input field label.
For a tunnel-group login page, the field label matches the tunnel-group requirements. With each successful authentication, the client saves the tunnel group, the username, and authentication type, and the saved tunnel group becomes the new default tunnel group. AnyConnect accepts passcodes for any SDI authentication. The client sends the passcode to the secure gateway as is. Automatic—The client first attempts one method, and if it fails, the other method is tried. The default is to treat the user input as a token passcode HardwareToken , and if that fails, treat it as a software token pin SoftwareToken.
When authentication is successful, the successful method is set as the new SDI Token Type and cached in the user preferences file. Generally, the token used for the current authentication attempt is the same token used in the last successful authentication attempt. However, when the username or group selection is changed, it reverts to attempting the default method first, as shown in the input field label. HardwareToken as the default avoids triggering next token mode.
AnyConnect does not support token selection from multiple tokens imported into the RSA Software Token client software. All SDI authentication exchanges fall into one of the following categories:. A normal login challenge is always the first challenge. The SDI authentication user must provide a user name and token passcode or PIN, in the case of a software token in the username and passcode or PIN fields, respectively.
If the authentication server accepts the authentication request, the secure gateway sends a success page back to the client, and the authentication exchange is complete. If the passcode is not accepted, the authentication fails, and the secure gateway sends a new login challenge page, along with an error message.
If the passcode failure threshold on the SDI server has been reached, then the SDI server places the token into next token code mode. Clear PIN mode and New User mode are identical from the point of view of the remote user and are both treated the same by the secure gateway. The only difference is in the user response to the initial challenge. In these modes, for hardware tokens, the user enters just a token code from the RSA device. If there is no current PIN, the SDI server requires that one of the following conditions be met, depending on how the system is configured:.
The system must assign a new PIN to the user Default. The user can choose whether to create a PIN or have the system assign it. If the SDI server is configured to allow the remote user to choose whether to create a PIN or have the system assign a PIN, the login screen presents a drop-down list showing the options.
The status line provides a prompt message. For a system-assigned PIN, if the SDI server accepts the passcode that the user enters on the login page, then the secure gateway sends the client the system-assigned PIN. The PIN must be a number from 4 to 8 digits long. Because the PIN is a type of password, anything the user enters into these input fields is displayed as asterisks.
The network administrator can configure the secure gateway to allow SDI authentication in either of the following modes:. Otherwise, the prompts displayed to the remote client user might not be appropriate for the action required during authentication. AnyConnect might fail to respond and authentication might fail. Since both ultimately communicate with the SDI server, the information needed from the client and the order in which that information is requested is the same.
Within these challenge messages are reply messages containing text from the SDI server. Otherwise, the prompts displayed to the remote client user may not be appropriate for the action required during authentication. Users authenticating to the SDI server must connect over this connection profile.
Check Enable the display of SecurID messages on the login screen. Double-click a message text field to edit the message. Because the security appliance searches for strings in the order in which they appear in the table, you must ensure that the string you use for the message text is not a subset of another string. The client confirms the PIN without prompting the user. Indicates the user-supplied PIN was accepted. Follows a PIN operation and indicates the user must wait for the next tokencode and to enter both the new PIN and next tokencode to authenticate.
Click OK , then Apply , then Save. Skip to content Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 6. Updated: July 14, Terminating an AnyConnect Connection Terminating an AnyConnect connection requires the user to re-authenticate their endpoint to the secure gateway and create a new VPN connection. The following connection parameters terminate the VPN session based on timeouts: Maximum Connect Time—Sets the maximum user connection time in minutes.
Step 2 Click Add. Step 4 Enter the server to fall back to as the backup server in the Backup Server List. Note Conversely, the Backup Server tab on the Server menu is a global entry for all connection entries. Step 8 Click OK. Step 2 Select a group policy and click Edit or Add a new group policy. Note The user must reboot the remote computer before SBL takes effect. Step 5 Browse back to the security appliance to install AnyConnect again.
Step 6 Reboot once. Host data not available. Step 9 Go back to the. Step 2 Select Auto Reconnect. The following workarounds will help you prevent this problem: Enable TND in the client profiles loaded on all the ASAs on your corporate network.
Step 3 Choose a Trusted Network Policy. Step 4 Choose an Untrusted Network Policy. The options are: Connect—The client starts a VPN connection upon the detection of an untrusted network. Step 7 Specify a host URL that you want to add as trusted. Guidelines for Always-On VPN To enhance protection against threats, we recommend the following additional protective measures if you configure Always-On VPN: We strongly recommend purchasing a digital certificate from a certificate authority CA and enrolling it on the secure gateways.
Step 2 Choose a server that is a primary device of a load-balancing cluster and click Edit. Guidelines for Setting the Connect Failure Policy Consider the following when using an open policy which permits full network access: Security and protection are not available until the VPN session is established; therefore, the endpoint device may get infected with web-based malware or sensitive data may leak.
Consider the following when using a closed policy which disables all network connectivity until the VPN session is established: A closed policy can halt productivity if users require Internet access outside the VPN. Step 2 Set the Connect Failure Policy parameter to one of the following settings: Closed— Default Restricts network access when the secure gateway is unreachable.
AnyConnect reacts to the detection of a captive portal depending on the current configuration: If Always-On is disabled, or if Always-On is enabled and the Connect Failure Policy is open, the following message is displayed on each connection attempt: The service provider in your current location is restricting access to the Internet.
You need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser. The service provider in your current location is restricting access to the Internet. The AnyConnect protection settings must be lowered for you to log on with the service provider. Your current enterprise security policy does not allow this. Configure Captive Portal Remediation You configure captive portal remediation only when the Always-On feature is enabled and the Connect Failure Policy is set to closed.
Step 3 Specify the Remediation Timeout. Troubleshoot Captive Portal Detection and Remediation AnyConnect can falsely assume that it is in a captive portal in the following situations. If users cannot access a captive portal remediation page, ask them to try the following: Terminate any applications that use HTTP, such as instant messaging programs, e-mail clients, IP phone clients, and all but one browser to perform the remediation.
Restart the computer. Disabled—PPP exclusion is not applied. Step 4 Exit and restart AnyConnect. Public Proxy Connections: Public proxies are usually used to anonymize web traffic. Private Proxy Connections: Private proxy servers are used on a corporate network to prevent corporate users from accessing certain Web sites based on corporate usage policies, for example, pornography, gambling, or gaming sites.
Note AnyConnect SBL connections through a proxy server are dependent on the Windows operating system version and system machine configuration or other third-party proxy software capabilities; therefore, refer to system wide proxy settings as provided by Microsoft or whatever third-party proxy application you use. A VPN client profile is required to allow access to a local proxy. Note In a macOS environment, the proxy information that is pushed down from the ASA upon a VPN connection is not viewed in the browser until you open up a terminal and issue a scutil --proxy.
The conditions under which this lock down occurs are the following: The ASA configuration specifies Connections tab lockdown. Step 4 Click Proxy Lockdown to display more proxy settings. Step 5 Uncheck Inherit and select Yes to enable proxy lockdown and hide the Internet Explorer Connections tab for the duration of the AnyConnect session or; select No to disable proxy lockdown and expose the Internet Explorer Connections tab for the duration of the AnyConnect session.
Step 7 Click Apply to save the Group Policy changes. Step 4 Next to Client Bypass Protocol , uncheck Inherit if this is a group policy other than the default group policy. Step 6 Click OK. Step 7 Click Apply. Note This process assumes that the domains pushed from the ASA do not overlap with the ones already configured on the client host.
The following rules are applied for the purposes of IPsec and SSL name verification: If a Subject Alternative Name extension is present with relevant attributes, name verification is performed solely against the Subject Alternative Name. Invalid Server Certificate Handling In response to the increase of targeted attacks against mobile users on untrusted networks, we have improved the security protections in the client to help prevent serious security breaches.
User Interaction When the user tries to connect to a secure gateway, and there is a certificate error due to expired, invalid date, wrong key usage, or CN mismatch , the user sees a red-colored dialog with Change Settings and Keep Me Safe buttons. Note The dialogs for Linux may look different from the ones shown in this document. If the user un-checks Block connections to untrusted servers , and the only issue with the certificate is that the CA is untrusted, then the next time the user attempts to connect to this secure gateway, the user will not see the Certificate Blocked Error Dialog dialog; they only see the following dialog: If the user checks Always trust this VPN server and import the certificate , then future connections to this secure gateway will not prompt the user to continue.
Improved Security Behavior When the client accepts an invalid server certificate, that certificate is saved in the client's certificate store. Configure Certificate-Only Authentication You can specify whether you want users to authenticate using AAA with a username and password or using a digital certificate or both.
Note The certificate used to authenticate the client to the secure gateway must be valid and trusted signed by a CA. Step 2 If it is not already, click the Basic node of the navigation tree on the left pane of the window. Step 3 Click OK and apply your changes.
Other SCEP Proxy operational considerations: If configured to do so, the client automatically renews the certificate before it expires, without user intervention. If the client is configured for manual enrollment and the client knows it needs to initiate SCEP enrollment see Step 2 , a Get Certificate button displays on the credentials dialog box. Other Legacy SCEP operational considerations: If the client is configured for manual enrollment and the Certificate Expiration Threshold value is met, a Get Certificate button displays on a presented tunnel group selection dialog box.
Certificate-Only Authentication and Certificate Mapping on the ASA: To support certificate-only authentication in an environment where multiple groups are used, you may provision more than one group-url. Windows Certificate Warning: When Windows clients first attempt to retrieve a certificate from a certificate authority they may see a warning.
Step 2 Select Certificate Enrollment. Step 3 Configure the Certificate Contents to be requested in the enrollment certificate. Step 5 Configure which Certificate Contents to request in the enrollment certificate. Step 6 Optional Check Display Get Certificate Button to permit users to manually request provisioning or renewal of authentication certificates. Step 3 Edit EnforcePassword, and set it to '0'. Step 4 Exit regedit, and reboot the certificate authority server.
Procedure Step 1 Launch the Server Manager. Step 8 Adjust the Validity Period for your site. Step 9 On the Cryptography tab, set the minimum key size for your deployment. Step 12 Click Apply , then OK to save new template. Step 14 Edit the registry. Configure a Certificate Expiration Notice Configure AnyConnect to warn users that their authentication certificate is about to expire. Step 3 Specify a Certificate Expiration Threshold. Step 4 Click OK. Configure Certificate Selection The following steps show all the places in the AnyConnect profiles where you configure how certificates are searched for and how they are selected on the client system.
Step 2 Windows Only: Prompt Windows Users to Select Authentication Certificate Configure AnyConnect to present a list of valid certificates to users and let them choose the certificate to authenticate the session.
Step 5 Configure Certificate Matching Configure keys that AnyConnect tries to match, when searching for a certificate in the store. Note Access-control for the machine store can vary depending on the Windows version and security settings. Because of this, the user may be unable to use certificates in the machine store even though they have administrative privileges. In this case, select Certificate Store Override to allow machine store access.
All for Windows checked AnyConnect searches all certificate stores. Machine not a multi-cert option checked AnyConnect searches the machine certificate store. Machine not a multi-cert option cleared AnyConnect searches the machine certificate store.
Philadelphia, PA. Remote Support Technician. Responsible for reviewing IS alarms, alerts and connectivity status each day and respond according Responsible for accepting and reviewing BAS service calls sites with remote connections given by the Resource Coordinators. Provide resolution or detailed information for field technician service or contracting Responsible for performing BAS remote diagnostics checks and troubleshooting Performs remote digital inspection on approved sites Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others Provides remote customer and technician support Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.
San Francisco, CA. Remote Technical Support. Education Education. University of Washington. Skills Skills. Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities Experienced in supporting senior level executive.
Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume. How and Why Put Hobbies. Top 22 Fonts for Your Resume. Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume. How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information.
How to Write a Student Resume. Resolve hardware related Technical Service requests on IBM Power Servers Provide action plans remotely to clients or to field CE to resolve technical issues Act as interface with IBM onsite support personnel as needed to deploy action plans to resolve client issues Engage next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes Strong Excellent Oral and written communication skills Excellent problem solving skills, logically and analytically minded Having the desire to tackle complex problems Above exceptional motivation to develop a deep technical career Team collaboration Deep server hardware knowledge Knowledge of German, French, Spanish, Italian is considered an advantage At least 6 months experience in Server technology.
These are cases where normal processes have failed to resolve the customer's issue and the customer has requested an escalation to Lenovo for resolution You will be required to interact directly with customers and also with Level 1 teams to attempt to gather information and provide solutions based on the processes in place When the team receives escalation and complaints they research the issue to understand the background and then call back the customer.
The team makes sure that all attempts to resolve the issue has been attempted and finally decides if the case needs to be sent to Lenovo for resolution Each issue that gets escalated to the team is different and unique; some will be fast, some take hours of work and closed over days of conversations. Some cases are held open to follow-up and only closed after days of monitoring. Provide resolution or detailed information for field technician service or contracting Responsible for performing BAS remote diagnostics checks and troubleshooting Performs remote digital inspection on approved sites Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies to others Remote setup Intelligent Services assist in field set up of systems and metering for intelligent services as required Provides remote customer and technician support Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files Records parts, material, labor, and other cost data per assignment and returns unused resources Represents Company by serving as a direct customer contact Regular travel requirements with occasional overnight stays.
The daily administration and support for all network and remote users in the Americas Region, including but not limited to years end user support in a Microsoft server and user multi-platform environment. Diagnoses and troubleshoots end user issues applicable to home WiFi network and cellular issues and is able to provide appropriate solution Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction Provides case status updates to management and end-users per service level guidelines Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Communicates with customers at all levels of technical and non-technical skills sets Some support for our current cellular based solution 1X , and new cellular technologies LTE will also be required To meet the challenge, you need experience supporting residential networks.
A genuine interest in engineering and technology An understanding of HVAC and Building Services Applications, An understanding of IT, networks and programming, Ability to apply engineering principles to diagnose, identify and rectify faults,. Highly accomplished professional offering 14 years of proven success in conceptualizing and directing the development of advanced technology solutions, and building and managing IT operations for organizations.
A process-oriented lea Talented and accomplished Information Technology professional with extensive background in systems and network design, support, and installation. Proven ability to design, implement, and manage large-scale network and systems infrastructures. International project management experience. Able to liaison between technical and non-technical persons.
Adept at determining requirements, project scheduling, and technology plan Highly motivated experienced Help Desk Analyst. Exceptional technical and customer service skills. Team player, and enjoy a fast paced environment. Ideal Companies : My ideal company would be one that Grows along side their employees.
Tags for this Online Resume : Support. My job is to provide technical support. My customers like talking to me because I solve their problems quickly and in terms they can understand and relate to. My co-workers love me because of my upbeat personality and the fact that I create documentation that helps them do their job faster and easier.
My managers love me because they know I do everything I can to help the customer and everything I can to help the company at Ideal Companies : Edward Jones , A.