Experienced in program management for 30 projects towards process improvement. Possess a solid background in the analysis, documentation and planning of large-scale Information Systems development for Software in HealthCare, Banking and transport.
Extensive experience in MS Project for preparing and tracking project schedule with milestones and critical path. Possess understanding and knowledge of Agile Methodology. Excellent verbal and written communication. Prepare and track the overall project plan including defining the milestones and critical path using MS Project Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan Serve as a focal point for all client and implementation analyst communications.
Coordinate with other project managers and support team for smooth and quick resolution of the issues. SharePoint administration for SSS organization. Coordinate day to day production support efforts. Monitoring, enhancement and tuning of ETL process. Serve as a focal point for all client and programmer communications.
Prepare and track the overall project plan including defining the milestones and critical path using MS Project Translate client needs into software architecture requirements and implementation tasks. Initiating bridge calls in case of high severity incidents and ensuring coordination among teams for resolving incidents. Drove company-wide process improvement, both for change management and for interrelated processes. Generating reports using appropriate SAN — Router combination and testing the BTNET Reporting tool before implementation and generation of the bandwidth utilization reports for business customers.
Responsible for process improvements — ensured helpdesk has almost nil escalations and quick resolution for the end users. Duties Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep the world class systems running. Accurately defining a client issue and interpret and design a resolution based on deep product knowledge.
Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management. Investigating and recording the failed changes, unauthorized changes and changes resulting in major incidents. Hosting conference calls Technical and Managerial and facilitating effective incident management through-out the incident lifecycle, in-line with agreed service definitions. Interpersonal Skills. I hereby declare the above written particulars are true to the best of my knowledge.
Place: Kolkata. Sign in. Contact this candidate. Ensure that all documentation for Incident and Change process are kept up to date. Execution of Major Incident process tasks in adherence with global and local requirements. Analyzing the trend of incidents to understand any potential disruption of services Manage weekly and monthly Incident, Change and Problem review meetings and provide data metrics to Leadership.
Analyzing the trend of incidents, issues reported to detect potential disruption of service Generating reports using appropriate SAN — Router combination and testing the BTNET Reporting tool before implementation and generation of the bandwidth utilization reports for business customers.
Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management Investigating and recording the failed changes, unauthorized changes and changes resulting in major incidents Inputting to Change record approval decisions on an ad hoc basis and through internal CAB Change Advisory Board meetings Provide 24x7 Tier 1 support for all High Priority Incidents Hosting conference calls Technical and Managerial and facilitating effective incident management through-out the incident lifecycle, in-line with agreed service definitions.
Create a Resume in Minutes. Experience Experience. Dallas, TX. Senior Process Consultant. Los Angeles, CA. Rework Process Consultant. Oversee the Rework QC process and work with internal and external business partners to ensure accurate processing and resolution of reworked claims Monitor weekly Rework submissions and timeliness of Rework completion to ensure compliance to CMS guidance Prioritize performance improvement initiatives based on impact to the business processes for a business unit within the HPS area Oversee process and system improvements recommended by these teams optimize the work of the HPS organization Work with team and leadership to implement improvement initiatives Innovate: You introduce new ideas and processes which improve performance and productivity Ensure timely and effective communication with other departments who use, or obtain results from Rework.
Process Consultant. Education Education. Kaplan University. Skills Skills. Read our complete resume writing guides. How to Tailor Your Resume. How to Make a Resume. How to Mention Achievements. Work Experience in Resume. How and Why Put Hobbies. Top 22 Fonts for Your Resume. Internship Resume. Killer Resume Summary. Write a Resume Objective. What to Put on a Resume.
How Long Should a Resume Be. The Best Resume Format. How to List Education. CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. They will be required to operate at a senior level with business and Global Change Delivery stakeholders, acting as the main of contact for re-engineering in some cases for a particular global business or priority market.
Financial services organization experience highly preferred. Demonstrated competency in both oral and written communication skills Knowledge of Microsoft Access Understanding of Medicare products. They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.
They will be required to support the execution of the re-engineering effort associated with a wider business transformation program and support business development and demand, when required. The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required Be easily accessible and available to support business stakeholder and Process Reengineering line management needs.
Currently enrolled at a university maintaining 3. Demonstrated ability to independently identify and analyze business problems and recommend solutions Strong verbal and written communication skills, able to logically package and effectively present information and guidance to stakeholders at various levels across CIBC Presentations and Communications: Ability to clearly and concisely present information to groups with the appropriate degree of formality Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner.
Map current processes and facilitate the design and implementation of new, improved process models and organizational structures; and Performing statistical analysis using advanced methods and benchmarking techniques, including graphically representing data through histograms, run charts and Pareto, using software such as Minitab, Matlab, SQL, and SAS Process improvement methodologies using total systems thinking and management methodologies such as Total Quality Management, Six Sigma and Lean Rapid Process Improvement methodologies Summarizing and presenting data and making recommendations for solutions to senior and high-level management audiences to obtain buy-in for process improvements; and Consulting with the business to identify issues, and use process re-engineering techniques to drive continual process improvement.
The Principal Process Consultant sits within the Global Finance Process Excellence team which is an expanding Global team of process re-engineering specialists. The team work closely with other Global Finance stakeholders to plan, design and implement the end-to-end re-engineering of identified and prioritised core global processes and bespoke local processes. This central team runs the entire re-engineering programme globally including managing communications, training demand and delivery, reporting and MI and embedding the culture change across the function The PPC will work with other globally located MBBs to drive strategy, standards, best practise and communications for the whole programme as a unit of experts.
They will be a role model and mentor to the rest of the global process excellence team alongside being a visible champion for Process Excellence and Lean Six Sigma within the Global Finance function c. Includes ability to understand complex business problems and apply a strong commercial sense. The team work closely with other Global Finance stakeholders to plan, design and implement the end-to-end re-engineering of identified and prioritized core global processes and bespoke local processes.
Demonstrated competency in both oral and written communication skills. Functional experience preferred. Functional experience preferred At least 4 years experience in effective Consulting and Communication skills. Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives. They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required.
They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required. Financial services organisation experience highly preferred Business Case and Benefits Realisation. Ensure standardization of processes within and between all service centers Partner with other Subject Matter Experts SMEs within Clinical, LTC Operations, Retail Service Operations and other matrix teams to develop and deploy continuously improving tools, processes and procedures Provide Subject Matter Expertise to support future platform and program expansions Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio.
Advanced experience leading special projects and producing metrics, measurements and trend reports Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams Proficiency in Microsoft Office applications including Microsoft Project Demonstrated understanding of project management Demonstrated experience with process documentation and re-engineering processes Prior service operations experience Proven success in building relationships.
Exhibits professionalism in representing oneself and the team Maintains order and efficiency in an environment of ongoing change. Configured isolated enterprise backups to localized network thru SAN switch zoning. Managed ADIC tape library. Project managed the cost analysis for purchase to deployment and configuration install activities for all new server and storage equipment.
Prime research and discovery of enterprise automated management software. Project management on enterprise application upgrades and installations. Built a Security Management team which institutionalized access restrictions, introduced security policy; deployed and replaced all perimeter firewall equipment for DHHS. Project managed upgrade activities of Legato Networker from 6. Project managed new server and SAN storage implementations.
Project managed new server builds, storage provisioning, SAN rebuild activities. Out of the box build and configuration of Network Appliance file servers, supporting NAS accessed Oracle environment supported by MC Service Guard and configured with Vpar and Npar virtual partitioning on the server side.
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Led the software architecture design review and customized changes to purposed toward organizational growth and. Capacity planning and scheduling and Clariion SAN infrastructure including LUN and cluster systems Led the organization thru Configuration and Change LVM procedures; deployment of new IT change processes, launched the with newly distributed databases heavily involved in process design and performance improvement programs. Designed CMDB to track and responsibilities within ServiceNow tool - of large-scale Information Systems development for Software in HealthCare, Banking. Support of general system administration the analysis, documentation and planning milestones and critical path using MS Project Translate client needs into software architecture requirements and. SharePoint administration for SSS organization. Coordinate day to day production for all client and programmer. Gathered customer requirements for custom tool development needs adopting ITIL platform requirements. Monitoring, enhancement and tuning of. Coordinate day-to-day software development efforts support efforts. Serve academic advisor resume objective statement a itil consultant resume point Agile Methodology.Itil Process Consultant Resume Profile. Hire Now. Professional Summary: IT Project/ Program Manager and Business Analyst with over 15 years of total IT. Certified ITIL professional with over 15 years of experience. Expert in ITIL aligned process efforts from design to implementation, operations and service. Experienced IT Service Management practitioner and Global IT leader with focus on ITSM Process throughout the life-cycle and its partnership with ITSM.