These tips can help, and be sure to check out our sample resume for a customer service rep. Kim Lockhart, an operations director for staffing agency Spherion, also recommends targeting your resume for customer service careers. Friedler and Lockhart both suggest including a career summary to target your resume and also highlight credentials hiring managers find desirable.
For example:. Dedicated customer service representative with five years of front-office experience within the banking industry. Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service. You can take your resume to the next level by highlighting the outcomes of your work. According to Friedler, "Many customer service professionals don't realize they have accomplishments , such as contributing to response rates or improving customer satisfaction ratings.
Lockhart agrees. Friedler recommends quantifying your results to make their importance clear. Here's a before-and-after comparison that shows the impact of providing measurable outcomes:. If you're having trouble identifying accomplishments, give these questions some analytical attention:.
Lockhart says one trait hiring managers look for is dependability, so a resume that demonstrates employment stability can help you stand out. A chronological or combination resume format would allow you to highlight steady employment. What if your work history is a little sketchy? A functional resume allows you to emphasize your customer service skills while downplaying work history.
Friedler emphasizes the importance of including keywords on resumes. Lockhart agrees that candidates should optimize their resumes for the keyword search. Most employers verify this information before making an offer. Before you use your resume to apply to jobs, you should be sure it can stand up to the scrutiny of hiring managers.
Emphasize your experience. You should be sure to list any previous customer service positions you've held. Use the appropriate keywords. In addition to highlighting strong soft skills, you may also want to include customer service keywords throughout your resume. Make a match.
Match your qualifications to the job listing to be sure your resume accurately reflects your ability to do this particular job. Be consistent. Use the same formatting throughout the document, and clear language in the bullet points to describe each job. Keep it concise. You do not have to include every responsibility held in each position. Instead, provide the most relevant information, and group together similar tasks. If you're fairly new at resume writing, be sure to bone up on how to write job descriptions for a resume.
Use a resume sample, but do not copy it exactly. Your resume needs to be a unique document, highlighting your own work history and strengths. However, use the examples to get a sense of the language to use and the best information to include. This is an example of a resume for a customer service position. Download the customer service resume template compatible with Google Docs and Word Online or see below for more examples. Notable Accomplishments:. The following is an example of a resume for a customer service management position.
It includes a list of qualifications, work experience, and education. Lauderdale, FL j. Designed and provided training to hotel staff and management on the use of Word, Excel, and PowerPoint, as well as customer service protocol. Notable accomplishments:. Use Keywords: Highlight soft skills, customer service skills , and any qualifications listed in the job description.
Check all our Professional Resume. It is always better to ask one or two friends exceed 5MB or be lesser document once you are done with resume writing, to sift so. Customer Service Assistant Manager. Wrote and formatted memos, letters, notes, and other documents. Lead Customer Service Rep. Sprint Customer Service Representative. The length of a resume is judged by your career graph and the long history of achievements you have rowed. Senior Customer Service Specialist. Director Of Client Relations. Experience - Ohio Savesin the 21 st century, your online presence, and professional feats relevant to the service.Include the right information. Include optional sections, if you wish. Emphasize your experience.