mortgage operations manager resume

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Mortgage operations manager resume sample resume for industrial training

Mortgage operations manager resume

Professional Skills in Mortgage Operations Resume. Interact with Investors and Servicers to resolve errors, providing timely response and resolution Supervises, coaches and develops Mortgage Loan Coordinators, Administrative Assistants, Processors and Closers Partners with Human Resources to recruit and hire qualified employees Monitors and manages the pipeline to ensure timely completion of loan files Participates in creating and overseeing the implementation of new or revised processes to ensure that the Mortgage Division is current with all industry tools currently available Prepares and submits monthly reports regarding volume and productivity of the operation Acts as a resource for prompt resolution to issues that arise on a daily basis to ensure timely and accurate loan closings.

Manage daily team activities related to production and processing activities; ensure proper documentation, timely and accurate execution and effective resource allocation. Direct the team in executing complex transactions, project management and the resolution of business problems Oversee the development and delivery of management reporting including staff forecasting, metrics reports, and regulatory reports; enhance reports as stakeholder needs change Participate in all aspects of strategic initiatives including collaboration across functions such as audit, business stakeholders, technology and many other divisions Build strong relationships with customers and internal stakeholders to achieve results in a satisfactory way for all parties.

Translate customer needs to inform strategic initiatives and operational processes to enhance the customer experience Assist in establishing the mortgage operations department including Identify and define new products, business initiatives, and operational impacts. Interfaces with others to coordinate activities within departments.

Monitors quality, quantity and work standards Analyzes productivity data, provides quality assurance and production feedback to team members. Tracks and measures performance goals for the department and individual staff. Researches problems and answers questions regarding loan processing, documentation and compliance. Provides direction and support to bank personnel, such as lenders and senior management in the processing of loans Reviews loan documentation for structure and format so that company's legal position is adequate.

Prepares documentation for complex loans. Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Ensure Compliance with related Consent orders i. Technical acumen and or experience with business intelligence Working closely with internal stakeholders including relationship managers, underwriting and completions Monitoring and understanding the mortgage pipeline to ensure cases are accurate and proactively chasing solicitor queries Running the weekly operations audios ensuring attendees from all key stakeholders Ensuring complaint handling standards are maintained through regular review of complaints reporting and root cause analysis Ensuring on-going operational service levels are appropriate and sufficient for the business to succeed.

Supporting the oversight relationship manager with queries relating to the servicer Ensuring that MCOB Mortgage Conduct of Business is observed in all aspects of the role Supporting our Loan Operations team Maintains staff by interviewing, selecting, orienting and training employees Responsible for interviewing, hiring, and assisting in training employees.

Contribute to the production of other operations reporting as needed. Has authority for personnel actions Responsible for managing major operations site within an assigned Division Commercially aware, with an understanding of this in relation to outsourced service provision Influential role model — smart, honest, hardworking and expert Prepares performance reviews, handles routine corrective counseling issues, and collaborates with manager on complex associate issues.

Previous experience and proven success working within a Regulated FCA environment Preferably experience with selling direct to the agencies Working closely with commercial to ensure interlocked forecasting for mortgage operations New Lending Teams Incumbent manages a large operation within the mortgage company including management of processing, underwriting and closing Responsible for a wide variety of mortgage cases, working closely with your team on preparing cases for underwriting.

Responsibility for ensuring compliance with regulatory requirements, including TCF. Manage the implementation and ongoing application of robust TCF principles Familiar with a variety of mortgage banking concepts, practices and procedures. Strategic commercial awareness and acumen In depth knowledge of the UK retail mortgage market, and legal and regulatory framework surrounding financial services, ideally with appropriate professional qualifications Commercially aware, particularly in relation to an outsourced service provision Translate complex issues and ideas into clear communication to stakeholders and actionable directives to team members Manage any group or process within the department.

Ensure timely and accurate communication of Adverse Action notice to customer Ensure timely delivery of property valuations to customer Cancels loans in system, ensures system reflects correct disposition codes and Statement of Credit Denial is correct Work with Underwriters and HMDA team to resolve discrepancies with file disposition and reason codes When applicable, update loan origination system with the appropriate codes.

Provide efficient and flexible responses to operational challenges, in order to maintain levels of service delivery and client satisfaction Plan and deliver the recruitment, development and deployment of resources at all levels of the operational delivery team in order to maintain a skilled and effective workforce to meet contractual obligations Manage the impact assessment and implementation of changes to ensure commercial and reputational growth Develop a framework to proactively review working practises, and drive improvements in employee engagement, business efficiency, customer experience and client satisfaction Develop and maintain highly effective relationships with internal and external clients in order to ensure operational best practice is embraced and client requirements are satisfied.

This includes the accountability for maintaining origination, processing and closing systems and interface enhancements to assure the operation runs as efficiently as possible and data integrity is maintained. Operations Derivatives Resume Sample.

Managed operations of a national title company. Expanded services from 30 to 49 states. Trained Operations staff, Loan Officers and clients on guidelines for title work, mortgages, deeds, closing instructions and related processes. Ensured compliance with regulatory and agency guidelines. Led 55 Sales staff and 45 Operations staff to profitably grow volume, ensure credit quality and meet compliance requirements through hands-on training, due diligence and team building.

Developed and implemented a real estate appraisal review process that improved quality and instilled accountability in the underwriting staff. Improved quality of Home Equity Line Of Credit HELOC , second mortgage and consumer lending programs by implementing policies and procedures for underwriting, closing, funding, risk-based pricing and quality control.

Assisted in building a Retail consumer Mortgage Company including loan origination, products, processing, underwriting policies, risk management, post-closing and quality control processes. Developed and managed a 20 person telemarketing center. Opened and managed the Southeast Regional lending center including staffing, business development, daily operations, underwriting, processing, quality control and compliance.

Regional manager for 18 Retail lending centers in multiple states; Internal Auditor — discovered multi-million dollar fraud; Whole and Retail financing and floor plans.


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CV vs. Resume: The Difference. Include Contact Information. How to Write a Student Resume. Bachelor's degree, preferably in a business discipline Minimum of 5 years in the Mortgage Operations environment Minimum of 7 previous management and leadership experience Expert knowledge of real estate lending products, regulatory compliance and underwriting guidelines Experience in structuring and underwriting residential loans Proven pipeline management experience required In-depth understanding of all required disclosers Proven leadership skills and customer service orientation Proven change management experience Ability to coach and develop employees Strong computer skills including enterprise applications, email and pc software packages.

Undergraduate degree or equivalent mortgage industry experience Minimum of 3 years of mortgage industry experience, with a strong background in evaluating loan file documentation and credit reports Knowledge of real estate lending products and ECOA regulatory compliance, with specific focus on Regulation B Computer literate Planning and organizing skills and ability to manage multiple priorities with sense of urgency Fundamental understanding and knowledge of the mortgage lending process and applicable regulatory requirements.

Review all first mortgage residential loan applications prior to closing in order to assess compliance with BMO Harris or third party lending partner policy and procedures as well as all applicable regulatory requirements File reviews will include an assessment as to the adequacy of required documentation including approval documentation, appraisals, insurance coverages and disclosure requirements Escalates areas of concern to manager for further review and possible further escalation Production of Pre-Funding Quality Assurance Reports for Retail Lending Management Although this individual will not have credit limits, they must possess the skill set and knowledge to be credit qualified in accordance with defined BMO Harris standards.

Strategic thought leadership and tactical implementation and problem solving skills Strong Credit and Underwriting acumen and experience Demonstrated skill of people development Ability to present and convey information that influences and calls individuals to action Subject matter expertise in Mortgage Regulatory Compliance standards Expectations of industry Best Practices and Benchmarks Ability to influence upper management Exceptional communication Experience managing individuals across locations.

The position exercises independent judgment and decision making. Occasional travel to third party facilities may be required Minimum of seven years proven mortgage industry experience, including operational risk and compliance, business process and technology optimization or equivalent Bachelor's degree in business, related field or equivalent experience Strong interpersonal and verbal and written communications skills; proven problem-solving and decision-making skills Sound knowledge of regulatory compliance, mortgage settlement and collateral policies.

Undergraduate degree in Business, Finance or other related field 5 years of Mortgage experience — understands mortgage origination, documentation and funding processes Strong Organizational Skills — works independently to produce quality results on time or ahead of schedule Project Tracking - can provide status on multiple open projects and next steps quickly, accurately; project management experience is a plus Excellent communication skills oral and written — using the right communication method as determined by the audience and priority Experienced using Microsoft Outlook, Excel, Word and PowerPoint Project and Visio Is a determined problem solver with ability to think creatively to achieve results Comprehends new ideas and concepts quickly Initiates independent learning to gain knowledge Ensures compliance with Firm, Bank and regulatory guidelines Experienced team player - flexible and committed; promotes team unity and success as a group.

Provide day-to-day operational leadership and management to a service organization that mirrors the adopted mission and core values of the company Responsible for driving the company to achieve efficiencies, profitability, cash flow and business goals and objectives Responsible for the measurement and effectiveness of processes both internal and external. Provides timely, accurate and complete reports on the operating condition of the division Spearhead the development, communication and implementation of effective growth strategies and processes Collaborate with the Executive Management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate growth and ever changing objectives of the division Motivate and lead a high performance team Attract, recruit and retain required members of the team not currently in place.

Manage headcount balance providing consistent, quality service levels while keeping expenses within budget Provide mentoring as a cornerstone to the management career development program Foster a success-oriented, accountable environment within the company Represent the firm with clients, investors, and business partners Management responsibilities of all support areas that include underwriting, closing, centralized disclosures, servicing, post-closing and shipping Work closely with Secondary market function Interface with bank management functions that work with and support mortgage division Work closely with IT and system support teams Work closely with compliance and Quality Control Areas.

Coordinate responses to various QC, Compliance, and regulatory reviews Work with Sales Team to gain awareness of their needs, their customer needs, and ensure operational support areas meet those reasonable needs. Provide continuous communication and feedback to the sales team to set proper expectations and produce results the corporation needs Ensure proper training exists within the operation departments to produce consistent, quality service levels.

Provide regular feedback to sales to generate better processing results and eliminate errors and rework Establish and maintain department backup plans that will effectively address volume peaks as well as personnel shortages with minimal negative impact to business standards and turn times.

High School Diploma or equivalent required Minimum of 1 year of mortgage industry Experience Computer literate and familiarity with credit financial analysis techniques Excellent communication and relationship building skills Planning and organizing skills and ability to manage multiple priorities.

Interview candidates as needed Assist in developing and implementing strategic plans for the Operations Department Assist to partnering with sales management to streamline and enhance productivity by understanding VP needs and necessary employee placement Review existing workflow and systems to reduce duplication of effort and inefficiencies by ensuring workflows compliment and support the overall goals of the sales team as well as those of mortgage operations Aids Transition team in retention of new PODs and VPs Maintain effective communication with vendors and business partners.

This includes best practices and up to date mortgage and consumer banking industry standards Develops, monitors, and updates the Department's internal control structure surrounding all operational functions at the site. This includes reviewing and revising existing policies and procedures on a quarterly basis. Furthermore, this includes the site's internal controls for ensuring daily checks and balances are managed and reviewed Guides and counsels subordinates in their implementation of work flows, schedules and other day-to-day activities.

Ensures their attainment of established goals and objectives. Assures workflow schedules are met in the proper timeframes. Communicates with senior management on a daily basis providing insight and recommendations as well as cross-functional peer or above communication Oversees application security administrator for all department systems operating the site including access rights and security levels granted Continually assesses, monitors and make recommendations regarding the operation risk of the department's operations at the site along with the Risk Department.

Establish, monitor, and maintain departmental goals and productivity. Motivate employees to reach Team goals and objectives. Prepare and present flow charts and analysis. Recommend and make adjustments to operations that lead to 1 identifying critical risks and 2 improved efficiency, Design appropriate controls for risks identified, including reasonable control documentation to facilitate future testing, Communicate with staff all control, procedural, and operational enhancements that affect the functional areas.

Document processes and controls in procedure documents. Minimum 10 years' experience in the mortgage banking industry, with at least 5 years of experience in managing a highly automated mortgage operations unit Minimum 10 years' of management experience Minimum 10 years' experience with compliance regulations specifically with mortgage lending. You will have a passion for the customer, focusing a high attention to detail and getting it right first time You will be keen to learn, our Mortgage products are ever changing so we want someone that can pick things up quickly Basic understanding of banking back office processes, such as data input most particularly into a banking platform An understanding of mortgage products would be useful Previous administration or processing experience within a fast paced lender or bank CeMAP qualification would be an advantage.

Bachelor Degree in Finance, Accounting, Business Administration, or Economics Minimum 10 years of experience in the Mortgage Operations industry Minimum 5 years management experience Thorough experience in the Mortgage Loan Servicing Thorough knowledge of all mortgage and consumer regulatory requirements Experience with investor reporting and management of Mortgage or Consumer loan service providers Firm understanding of current best practices in the Mortgage Loan Servicing field Excellent problem solving and decision making skills.

Strong business knowledge in the Mortgage Originations industry Strong technical skills in Excel with knowledge of SQL, Alteryx, and Tableau required Highly motivated self starter Ability to work independently and remotely, managing shifting priorities and projects. Related Job Titles. Operations Administrator Resume Sample. Operations Leader Resume Sample.


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Education Direct Reports Performance Other. Change Search Criteria. Check out Operations Manager jobs in the United States. Apply Now. For Employers. Adjust Employee Salary. Price My Industry Jobs. For Employees. Get a Salary Increase.

Search Job Openings. View Hourly Wages Select State. Select City. Choose Similar Job. Pick Related Category. Job Description for Operations Manager Operations Manager manages the day-to-day activities of an organization's operations. Job Openings for Operations Manager. Top Operations Executive. Mine Manager. Senior Operations Manager. Quarry Superintendent. Those that have already made the climb Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally.

The IT segment primarily focuses on healthcare IT and managed network technology services. Company Description. Fiscal Year Ended in Enter an executive or company name. What does an Operations Manager do? Operations Manager in Acton, MA. Plan the professional development for all members of the IT staff. February 08, February 14, Manage the organizations data preservation and backup policies, ensuring the organization is protected against unexpected data loss.

February 23, Submit Other Responsibilities. Not the job you're looking for? Search more salaries here:. Are you an HR manager or compensation specialist? Learn about. Operations Manager Pay Difference by Location. Similar Jobs to Operations Manager.

See Additional Similar Jobs. Loading results Level of Education for Operations Manager. Browse by Education Level. Operations Manager Salary by Global Country. Operations Manager Salary by State. Step 1 of 3. Understand the total compensation opportunity for an Operations Manager, base salary plus other pay elements. Average Base Salary Core compensation. Average Total Cash Compensation Includes base and annual incentives.

These charts show the average base salary core compensation , as well as the average total cash compensation for the job of Operations Manager in the United States. Similar Job Titles:. See additional Similar Jobs.

Step 2 of 3. Discover how your pay is adjusted for skills, experience, and other factors. How much should you be paid? For a real-time salary target, tell us more about your role in the four categories below. I have 0 years 1 years 2 years 3 years 4 years 5 years 6 years 7 years 8 years 9 years 10 years 11 years 12 years 13 years 14 years 15 years 16 years 17 years 18 years.

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